When placing this drive into my computer, toolbox does not recognize it, but the computer does. The synctool works just fine, I'll insert a blank USB drive that's been formatted to FAT32 into my unit and it successfully places a "synctool" folder on the drive. I've been exchanging emails with customer support but no success yet. I have updated them before 3 years ago, so I am familiar with the procedure, it's just not working this time. I am trying to update my maps and cannot get toolbox to recognize the drive.
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